Slack Analytics are a powerful tool for understanding the way your company communicates. How and where your team chats is a pillar of your overall team communication structure.

Your product will reflect the positives and negatives of how your company communicates. In this article, you’ll learn how to analyze the single most critical Slack metric and take action to improve how your company communicates.

Busy, busy, busy.

In any company (small companies especially), it’s easy for leaders to get busy. Rushing between planning meetings, standups, retros, and one-on-ones, then trying to squeeze in some dev work as well. The work adds up quickly and you can barely catch your breath.

So with all this work, how do you know that you’re making progress? What if you’re just running in place? Let’s take a step back and evaluate the difference between doing the right work and just good work.

A little excitement in your job is usually a good thing. It could be learning a new development language, preparing to release a new feature, or taking on new responsibilities as part of a promotion. That’s great for most jobs, but not operations. Let me tell you why.

Production SaaS platforms require operations maintenance, support, tech debt payments, bug fixes, and more. This isn’t even counting the feature work customers, sales, and PM are asking for.

So with all this work to do, how can we manage what to do when? How can we as a team agree on our shared day-to-day priorities? This is a critical challenge to solve, especially now that remote work is so prevalent.